Contact Us
Questions about a review, a correction to suggest, or something you think we've missed on davidagrimes.com? This page explains the best way to reach us and what we can realistically help with.
What we can help with
Best Online Casinos is an independent research and comparison site covering online casinos available to US players, with a particular focus on online slots — welcome offers, how they're structured, and what to check before you play. We're happy to hear from readers about any of the following:
- Corrections or updates to information about a specific casino, bonus, or slot title
- Feedback on your own experience with a casino we've reviewed
- Questions about how our editorial ratings or comparisons work
- General feedback on the site, its layout, or its content
We can't resolve account issues, disputed withdrawals, or payment problems with a casino directly — those need to go through that operator's own customer support, since we don't hold accounts or process transactions on any site we cover.
How to reach us
You can email us at [email protected]. We read every message, though as a small editorial team we can't guarantee an instant reply — please allow a few working days, particularly if your query needs us to check a source or re-verify a detail.
When writing in, it helps to include:
- The name of the casino or page your query relates to
- A short description of the issue or question
- Any relevant dates, if you're reporting something time-sensitive like an expired bonus or a changed offer
If you're contacting us about a gambling concern
If your message relates to gambling harm, spending more than intended, or wanting to set limits, we'd rather point you toward help directly than have that wait in an inbox. Our Responsible Gambling page covers deposit and time limits, self-exclusion programmes, and links to state and national support services. If gambling has stopped being enjoyable or is affecting your finances or wellbeing, that page is the quickest place to start.
Before you get in touch about a specific casino
A lot of common questions are already answered elsewhere on the site. It's worth checking these first:
- Our About Us page explains who we are and how we research and rate casinos
- Our Terms and Conditions page covers how we use the site and how commercial relationships work
- If you're outside a licensed US state or looking for options beyond mainstream US-facing sites, our Non GamStop Casinos page may be more relevant than a direct enquiry to us
A note on what we don't do
We don't offer personal betting advice, predict outcomes, or tell readers which slot to play for a better result — return to player (RTP) figures are long-term statistical averages, not a guide to any single session. We also don't act as an intermediary between readers and casinos on disputes, complaints, or delayed withdrawals; those need to go through the operator's own support channels and, where applicable, the regulator that licenses them.
If you're reporting something that looks like a scam — a fake casino site, a cloned brand, or a bonus that seems designed to mislead — we do want to hear about it, since keeping our listings accurate depends partly on reader reports like that.